Privacy Policy
How Jyllarex protects and manages your personal information
Information We Collect
At Jyllarex, we collect information that helps us provide better competitive analysis services and improve your experience on our platform. This includes information you provide directly when creating an account, using our services, or contacting our support team.
Personal Information
- Name and email address during registration
- Company details and job title
- Phone number for account verification
- Payment information for subscription services
Usage Data
- Pages visited and features used
- Search queries and analysis preferences
- Time spent on different sections
- Device and browser information
We also collect technical information automatically when you visit our website, including IP addresses, browser types, and interaction patterns. This helps us understand how our platform performs and where we can make improvements.
How We Use Your Information
Your information helps us deliver personalized competitive analysis insights and maintain a secure platform. We use collected data to enhance our services, provide customer support, and ensure our platform meets your business intelligence needs.
- Providing access to competitive analysis tools and reports
- Customizing dashboard layouts and notification preferences
- Processing subscription payments and managing billing
- Sending important updates about service changes or security issues
- Improving our algorithms and adding new analysis features
- Preventing fraud and maintaining account security
- Responding to customer support requests and technical issues
We never use your personal information for purposes beyond what's necessary to provide our services. Our team reviews data usage practices regularly to ensure we're collecting only what's essential for platform functionality.
Data Sharing and Third Parties
Jyllarex does not sell personal information to third parties. However, we work with trusted service providers who help us operate our platform and deliver services to you. These partnerships are governed by strict data protection agreements.
Service Providers We Work With
Payment processors handle subscription transactions securely, while cloud hosting providers ensure reliable platform performance. Email service providers help us send important account notifications and updates. All partners must meet our data protection standards.
Important: Legal Compliance
We may disclose information when required by Egyptian law, court orders, or to protect the safety of our users and platform integrity. Such disclosures are made only when legally necessary and in accordance with applicable data protection regulations.
Your Rights and Choices
Under Egyptian data protection laws and our commitment to privacy, you have several rights regarding your personal information. You can exercise these rights by contacting our privacy team using the information provided at the end of this policy.
Access and Portability
Request a copy of your personal data in a commonly used format. We'll provide this information within 30 days of your request.
Correction and Updates
Update or correct inaccurate information in your account settings or by contacting our support team directly.
Account Deletion
You can delete your account at any time through your account settings. This will remove your personal information from our active databases, though some data may be retained for legal compliance purposes for a limited time.
Marketing communications can be stopped by clicking unsubscribe links in emails or updating your notification preferences in your account dashboard. Essential service communications will continue to ensure account security and platform functionality.
Data Security and Protection
We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our security measures include encryption, secure servers, regular security audits, and staff training on data protection practices.
Technical Safeguards: All data transmissions use SSL encryption, and sensitive information is stored using industry-standard encryption methods. Our servers are protected by firewalls and monitored 24/7 for suspicious activity.
Access Controls: Only authorized personnel have access to personal information, and all access is logged and monitored. Staff members receive regular training on privacy practices and data handling procedures.
While we take extensive precautions to protect your data, no internet-based service can guarantee complete security. We encourage users to use strong passwords and keep their login credentials secure.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations. Account information is retained while your subscription is active and for up to two years after account closure for potential reactivation and legal compliance.
Usage data and analytics information may be retained longer in aggregated, anonymized form to help improve our services. Payment information is handled according to financial regulations and is securely deleted when no longer required.
If you request account deletion, we'll remove your personal information from active systems within 30 days. Some information may be retained in backup systems for up to 90 days as part of our data recovery procedures.
International Data Transfers
Jyllarex operates primarily within Egypt, but some of our service providers may process data in other countries. When data is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
All international transfers comply with Egyptian data protection requirements and include contractual protections that require the same level of data protection as provided within Egypt. We regularly review our international partners to ensure continued compliance with privacy standards.
Updates to This Policy
We update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When significant changes are made, we'll notify active users via email and post updates on our website.
Minor updates may be posted without individual notification, but we'll always update the effective date at the top of this policy. We encourage users to review this policy periodically to stay informed about how we protect their information.
Continued use of Jyllarex services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can close your account as described in the "Your Rights and Choices" section above.
Privacy Questions and Contact Information
For questions about this privacy policy or how we handle your information, contact our privacy team:
Email: info@jyllarex.world
Phone: +201063001503
Address: Sidi Al Eryan, Mansoura Qism 2, Mansoura, Dakahlia Governorate, Egypt
We respond to privacy inquiries within 5 business days and work to resolve concerns promptly and thoroughly.